I want your experience at Ette to feel simple and clear from the moment you book. Please review the policies below before scheduling your appointment.
PAYMENT OPTIONS
Ette accepts all major debit and credit cards, Apple Pay, cash and Venmo.
GIFT CARDS
Ette gift cards are available for purchase through GlossGenius and may be used toward eligible services at Ette.Gift cards are nonrefundable, have no cash value, and may not be transferred or combined with other promotional offers unless otherwise stated.If you have questions or need help purchasing a gift card, please call or text (503) 966-3333 or email cheri@ettemedi.com.
APPOINTMENT BOOKING
Appointments can be booked online through GlossGenius by selecting the Book Appointment button on the Ette website.If you are unsure which service is right for you, you are welcome to call or text me at (503) 966-3333. Texting is always welcome.A valid credit or debit card is required to reserve appointments. Your card will be securely stored through GlossGenius and will only be charged according to Ette’s applicable booking and cancellation policies.
ONLINE BOOKING & PREPAYMENT
Appointments booked online are subject to Ette’s current booking, cancellation, and no-show policies.If you choose to prepay for an appointment, prepaid services are nonrefundable. If an eligible appointment is rescheduled within the required cancellation window, the amount paid may be applied toward the rescheduled appointment.Late cancellations, same-day cancellations, and no-shows remain subject to the policies below.
ARRIVAL TIMES
Please arrive on time for your scheduled appointment.New clients should complete all required consent forms and client profile forms electronically before arriving whenever possible. Forms are sent after your appointment is booked through GlossGenius.If you are unable to complete your forms beforehand, please arrive approximately 10 to 15 minutes early so they can be completed before your service begins.If you are an existing client, arriving a few minutes before your scheduled appointment is appreciated.Each appointment is reserved for a specific amount of time. If you are running late, please call or text me as soon as possible. Late arrival may result in a shortened service so that the appointment can still end at its scheduled time. Depending on the service and length of the delay, your appointment may need to be rescheduled.
CANCELLATION & NO-SHOW POLICY
Your appointment time is reserved specifically for you. Because of this, Ette requires at least 24 hours’ notice when canceling or rescheduling an appointment.Appointments canceled or rescheduled within 24 hours of the scheduled appointment time are subject to a cancellation fee equal to 100% of the scheduled service price.Same-day cancellations and no-shows will also be charged 100% of the scheduled service price.A valid card on file is required to reserve appointments and may be charged according to this cancellation and no-show policy.By booking an appointment with Ette, you acknowledge and agree to this policy.
REFUND & RETURN POLICY
Services, gift cards, packages, programs, and prepaid appointments are nonrefundable and may not be redeemed for cash.Services and gift cards are not transferable to another client unless otherwise approved by Ette.Retail product returns or exchanges may be considered for unopened and unused products within the applicable return period. Products that have been opened or used are generally not eligible for return due to health and sanitation considerations.Promotional offers, discounts, packages, and gift cards may not be combined unless specifically stated.
CONSENT FORMS & CLIENT PROFILE FORMS
Appropriate consent and client profile forms are required for Ette services and treatments.Forms are sent electronically through GlossGenius after booking and should be completed before your appointment whenever possible.It is important that all information provided on your forms is complete and accurate, including medications, allergies, health conditions, pregnancy, recent procedures, skin care products, and other information that may affect the safety or suitability of your treatment.If you are unable to complete your forms electronically before your appointment, please arrive approximately 15 minutes early and let me know that you need additional time to complete them.
TREATMENT RESULTS & CONCERNS
My approach at Ette is centered on thoughtful, personalized care that supports your skin’s health and works with what your skin needs over time.Skin and treatment results vary from person to person, and specific results cannot be guaranteed. Many advanced skin treatments are progressive and are designed to create improvement over time rather than an immediate or identical result for every client.If you have a concern following your appointment, please contact me as soon as possible so I can evaluate the situation and determine the appropriate next step.For services where an adjustment may be appropriate, please contact me within 3 days of your appointment. Any complimentary adjustment is provided at my discretion and must be related to the original service performed.
CONTACT ETTE
Questions about an appointment, service, or policy are always welcome.Ette 2070 NW Quimby St, Ste 162 Portland, OR 97209
I want you to be completely happy with your results. If you’re not happy, I’m not happy. That’s why I guarantee my work for 3 days after your service. Contact us within 3 days of your appointment to come in for a free fix!
